Frequently Asked Questions
Everything you need to know about your EGO order.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking link to monitor your parcel's journey.
What is your return policy?
We offer a 28-day return period from the date of delivery. Items must be unworn, in their original packaging, and with all tags still attached.
Do you offer international shipping?
Yes, EGO ships worldwide. Delivery times and costs vary depending on your location and will be calculated at checkout.
How do I know which size to choose?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay.
Can I amend or cancel my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we are unable to make changes or cancellations once an order is confirmed.